While I understand you might not care for the Pawn Shop personnel while you shop there, did you ever walk into Wal-Mart and simply ask someone, anyone for help? The long-haired high-school drop-out will usually disappear if given the chance. Then there's the fast-food attendant who has to ask you 3 times if you ordered a taco and then you find a cheeseburger in the bag??!
Personally, I have worked in the same family-owned Pawn Shop for almost 20 years. I am not the owner, just the proud manager of a very up-scale shop. Together, with my co-workers we learn all we can, to be knowledgeable of the merchandise we have on sale, and if we don't, I often check online for any info that might help us in helping our customers make an informed decision concerning their purchase. I am not happy with the sale unless my customer is happy with me, and what I have to offer.
My knowledge of the items in my store have come from years and years of reading articles, on hand experience, and going back to when I was young and reading the latest "Stereo Review". My knowledge of musical equipment deserves the same credit, going back to the early 60's when my family collected music equipment, which also led me to keeping up to date with most music equipment, new and old. I can say the same for video and audio equipment. A Pawn Shop’s jewelry expertise speaks for itself. You will never find a lower price on jewelry at any of the name brand jewelry stores, bar none! Their prices will easily be 3 to 5, and sometimes 10 times what you pay at a Pawn Shop.
Now if you want a bit of the truth about the candor you speak of with any one person coming in and you offering your opinion;
#1. Although it happens, people like you come in quite often and think they can teach customers something they don't know, but you wouldn't stand a chance if I were the salesman. I would be grateful for your previous purchase, but that would in no way give you the right to step in on my business. While it's true that you will find in most Pawn Shops, some items too pricey, and as you said yourself, "diamonds-in-the-rough", I am a bit more careful at the way I price my merchandise. Be that as it may, you have no right to impart your ideas in my store to my customers. If you owned a restaurant, would you allow me to come in and tell everyone where they can find a cheaper steak?
#2. I pay a fair price for the items that are on display. I've heard that Pawn Shops are crooks and that we are "ripping people off" when we buy their wares. Nothing could be further from the truth. I pay pretty much a "set amount" for whatever comes in; just for argument's sake, let's say a DVD player sells for $69 new. I look at that purchase any number of ways. First, if I'm buying it, what will be a decent price for the DVD in 30 days, which is what the law requires for waiting period, what sort of mark-down from original price will look to be a good bargain for a potential buyer? And what, with the price of players dropping day by day, will be a good investment to me? If I pay too much, by the time I get it to the showroom, I may be selling it for more than what it is new. It's a tough gamble. That's why you see Pawn Shops littered with older stuff. But somehow we keep the lights on and are ready to make a deal. You stated you can haggle/barter the price down to 50% sometimes, maybe, but unless you've been walking into a hole-in-the-wall Pawn Shop, that doesn't happen as often as you think. The Pawn Shop has too much invested into the item, and the price is probably already pretty good bargain, it's often the other way around. The seasoned returning customer is often more than willing to pay the price if it looks like a great deal and it means not having to pay full price for the same item of equal quality. That is not to say that those items that have been lying around for too long won't go at a bargain basement price. Those are the sales Pawn Shops love the most because with every one, it teaches us a lesson. It redefines our skill and our approach should the same type of item be brought in once again to be sold to us.
While there are always exceptions to the rule for every point in the Pawn Shop business, most of what I've mentioned hold true in all of them. At least the ones that want to stay open.
I hope I have shed a light on your misconceptions of Pawn Shops, and one further note concerning your run-in with this customer and the K4 keyboard; have you checked the Orion Blue book value of vintage keyboards? You would be surprised with what you might find. Analog is on it's way back in, if you hadn't noticed, and the analog synths are hot sellers, many models demanding higher prices than when they were new!!! So while you're at it, get your hands on the old guitars while you can, at whatever the cost, and don't cry foul at the high price. You might be surprised to know that Fender guitars that were made in Japan, and considered almost worthless because they weren't made in the U.S, are now demanding much higher prices now. The cheaper Fenders will be found made in countries such as India, Indonesia, Korea, Mexico to name a few. Japanese Fender prices are going up. And most certainly U.S. Fenders.
Maybe you weren't giving that lady the help she really needed. Who knows, if she had bought that synth, in a few years, it may sell for a hefty profit.
Leave the business to the ones who know it best.
Pawnshop boy? I guarantee you would love it from this side of the fence.
Not to be insulting, but if you think you know so much, try asking for a job in a few Pawn Shops and see how far you get.
Oh! And Hey!...make those fries well-done.